(714)777-1200

Warranty

EQUIPMENT: purchases have a 90 Day up to 3 year manufactures warranty. Some products, Hayward Cleaners and Pentair MasterTemp/Max-E-Therm heaters carry a 2-year warranty if installed by us.
LABOR: All purchases that have been installed by TC Pool Equipment Co. have a 30 Day warranty.  During that time TC Pool Equipmetn Co. or the manufacture will replace the item at no cost to you.  The manufacture, depending on the Brand and Model carry up to a 3 Year limited warranty.  Once an item has been installed there are no returns, with the exception of an incorrect part or equipment at the time of installation.  No Returns on installed items.
Most cells (electrodes)carry a 3-year manufacture warranty. Filter and pump combination orders have a 3-year manufacture warranty. PARTS...90 days from date of purchase. All defective parts request must be made through the manufacturer.
TC Pool Equipment Co. will offer assistance to you with manufacture contact information or service centers in your area.
Pentair:

2 Year Extended Warranties
 
Pentair offers a two- (2) year extended warranty on the following products when they are installed by a qualified installer and registered within sixty (60) days from the date of installation: 
Heaters and Heat Pumps

Pentair offers the following product warranties which do not require installation by a qualified installer:
IntelliChlor® Salt Chlorine Generator Replacement Cell
Dorado™ Inground Cleaner
Prowler® 820 and Prowler 830 Inground Cleaners
Kreepy Krauly® Inground Cleaner
Kruiser™ Inground Cleaner
Great White® Inground Cleaner
SandShark™ Inground Cleaner
Rebel® Inground Cleaner --- When the Pentair Rebel is purchased at a retail store, pool builder, or pool service company, the product will have a 2-year limited warranty. If purchased online/E-commerce, the warranty will have a 60-Day Limited Warranty.
1 Year Extended Warranties
 
Pentair offers a one- (1) year extended warranty on these products when they're installed by a qualified installer and registered within sixty (60) days from the date of installation:
Single and Dual Speed Pumps
Filters and Valves
Lights
Automation equipment, excluding SunTouch® Solar and SolarTouch® Control Systems
White Goods and Water Features
Chlorine/Bromine Feeders
Pentair offers the following product warranties which do not require installation by a qualified installer:
Aboveground Systems
Racer® Inground Cleaner
Legend® and Legend II Inground Cleaners
Platinum™ Inground Cleaner
'Lil Shark™ Aboveground Cleaner
E-Z Vac® Aboveground Cleaner
Warrior™ Inground Cleaner
Commercial Warranties
 
All products used in commercial applications receive a one- (1) year warranty. For warranty purposes, a commercial facility is defined as any facility other than a single family dwelling.
ACU-TROL AK Color and Accessories — one (1) year. Exception: ACU-TROL Equipment Repairs sixty (60) days (for Non-Warranty Repairs)
ACU-TROL Commercial Controllers and Electronic Modules — five (5) years
ACU-Trol Commercial pH and ORP Probes — two (2) years